THE CX REVOLUTION

TIME FOR MULTILINGUAL CUSTOMER EXPERIENCE.

Text United is an API driven localization platform for brands looking to grow internationally.

Our tech stack and language services naturally intersect with the multiple touchpoints that occur during your brand's customers’ digital journey.

multilingual customer experience
SOME QUOTES FROM PEOPLE WE RESPECT

Customer Experience is happening. Multilingual CX is the future...

"The idea that I need to build better relationships has never been more real than it is right now. The fact that you support digital communication in the post-pandemic world is absolutely the right thing at the right time."

“What better way to really connect and understand your customers than by speaking their language? I'm an advocate for providing the utmost quality experience to all stakeholders, not just the customer, and a firm believer that language is a major part of it.”

"The entire customer journey becomes more and more important as businesses increasingly depend on relationships rather than transactions. Retailers that elevate their CX strategy will not only create richer online experiences, but build long-term loyalty with customers."

MULTILINGUAL CX FOR OPERATIONS

Operations is the central nervous system of a company, granting it animation and expression. Strong processes here are key to enabling your brand in its entirety.

  • Transform

  • Collaborate

  • Maximize

  • Pivot

69% of organizations are accelerating their Digital Transformation initiatives, realizing that short-term survival is linked to long-term success.

Digital transformation isn't simply a hot topic. Transitioning away from legacy systems to futureproof your business means driving change from within and digitizing existing processes.

Adoption at an industry-wide level from c-suite to junior researcher is integral. Cultivate an understanding that not every part of the organization will see the benefit, but the organization as a whole will benefit.

59% of business users think their organization’s inability to connect systems, applications and data will hurt customer experience.

Digital collaboration has exploded in recent times and how we engage with each other within projects is no longer an endless series of email chains and meetings.

Empowering your stakeholders and dodging the pitfalls of workplace silos are substantial byproducts of excellent collaboration. The more people understand the process, the better a position they will be in to aid it. In other words: more transparency, more efficiency.

In 2015, NP Digital decided to experiment and translate their website into 82 different languages, in just three weeks the search traffic increased by 47%.

Translation and Localization can have a phenomenal ROI when correctly deployed, including when converting pre-existing assets.

The improved time-to-market available via Machine translation makes this even more financially feasible.

Nearly a third of customers started buying from new companies during the pandemic and 64% reported using new channels.

CX leaders have stated that the ability to quickly adapt to the changing needs of customers was their biggest pain point of 2020 and the highest priority going forward.

Millennials and onwards are not only digital natives but also continually diverse racially and linguistically.

Meeting your consumers where, when and how they desire across the customer journey will help nurture brand loyalty. Be nimble and willing to adapt to an ever-changing environment.

SOME SUCCESS STORIES

A few examples of how our clients better reach and serve their customers with TextUnited's Multilingual CX solutions

rosenbauer
TECHNICAL TRANSLATION

Maintaining quality and consistency is crucial across technical document translation

CUSTOMER SUPPORT

Allowing multilingual Q&A to happen improves the customer experience and loyalty

SPEED OF TRANSLATIONS

Whilst we don’t compromise on quality, we push for fast turnaround times

Lee Hecht Harrison
CUSTOMER FEEDBACK

Getting surveys to customers requires them to be accessible - this is done via smart localization

E-LEARNING LOCALIZATION

Drive educational change by supporting your student’s ability to learn in their own language

MULTIPLE FILE FORMATS

We can deal with most file formats that enterprise use, and if we can’t, we will adapt

Mercury
MACHINE LEARNING

Benefit from our ML technology, allowing translations to be sped up whilst maintaining the quality

HANDS-OFF APPROACH

Our project management team and TMS covered the needs, so Mercury could focus on core activities

COST-EFFECTIVE

We don’t charge for repetition and you have access to a translation memory system, all working to reduce costs

GET IN TOUCH

Let one of our experts talk you through the next steps

We want to give you the tools to support your customers as they need it, solve their pains and do this with little effort

BOOK A CHAT
Dorea at TextUnited
holzher
rosenbauer
Mercury
LHH
SOLUTIONS AND PRODUCTS

Modular to your enterprise, flexible to deploy and easy to use, here are some solutions to add to your stack

PDF TRANSLATION

Get PDF files edited, translated and delivered to a high quality, as fast as you need them

E-COMMERCE LOCALIZATION

Reach new markets with low-cost, scalable translation of any and all content on your e-commerce website

TRANSLATION SYSTEM

Automate, organise and order the translations process with our award-winning Translation Management System

WHITE LABEL SOFTWARE

No need to spend time and money on the research and development of your own solution - white label ours!

What is Multilingual Customer Experience?

Customer Experience or CX is the sum of several moving parts, and defined differently across industry and companies.

To us as a translation-tech startup, Multilingual CX is the entire perception a customer has of your brand and product you offer - at each stage in their journey - in any language or region, worldwide.

How does it fit into Operations?

Driving the team forward to excel and exceed, whilst keeping it all in budget. The hindrance here is the stack used to support our most valuable resource; people. 

We have packaged a range of solutions that allow organisation, cost-savings and a bridging of that all-important gap between enterprise and end customer. 

How much does this cost?

This is entirely based on what you want, but we run with a modular approach.

Get in touch with us and we will base our costs to fit the needs and budget of your organisation.

Is this a partnership or a product?

We prefer to partner with our clients, supporting their journey and lifecycle with our multilingual CX solutions.

At the end of the day, these are solutions, packaged as products to better serve your customer base.