THE CX REVOLUTION

TIME FOR MULTILINGUAL CUSTOMER EXPERIENCE.

Text United is an API driven localization platform for brands looking to grow internationally.

Our tech stack and language services naturally intersect with the multiple touchpoints that occur during your brand's customers’ digital journey.

multilingual customer experience
SOME QUOTES FROM PEOPLE WE RESPECT

Customer Experience is happening. Multilingual CX is the future...

"The idea that I need to build better relationships has never been more real than it is right now. The fact that you support digital communication in the post-pandemic world is absolutely the right thing at the right time."

“What better way to really connect and understand your customers than by speaking their language? I'm an advocate for providing the utmost quality experience to all stakeholders, not just the customer, and a firm believer that language is a major part of it.”

"The entire customer journey becomes more and more important as businesses increasingly depend on relationships rather than transactions. Retailers that elevate their CX strategy will not only create richer online experiences, but build long-term loyalty with customers."

CUSTOMER FACING MULTILINGUAL CX

Both customers and companies say that CX has become more important over the last year. CX improvement is now headlining business strategy.

  • Experience

  • Communication

  • Success

  • Innovation

75% of customers are willing to spend more to buy from companies that give them a good customer experience.

Product and price are no longer the be-all and end-all.

Authentic connections matter more than ever after the global events of the last year. Providing a customer experience with this in mind will not only earn you new customers but convert them into repeat customers and ambassadors too.

 

 

64% of customers used a new support channel in 2020 and 73% plan to keep using it.

Companies with strong performance across key CX metrics including response time and customer satisfaction rates are more likely to have intergrated omnichannel support. 

Multilingual omnichannel support is the gold standard. Instructions, help articles, FAQs, Messaging, social media, AI chatbots can and should be available in the languages prevalent in the markets you serve or intend to.

The probability of selling to an existing happy customer is up to 14x higher than the probability of selling to a new customer.

Jason Lemkin, the managing director of Storm Ventures, states "Customer Success is where 90% of the revenue is."

If you can't satisfy your existing customers it stands to reason you won't keep your new ones long either.

Post-sale engagement is at its most effective when provided in a customer's native language.

84% of executives agree that innovation is critical for their growth strategy.

Ample consideration should be given over to how your customer experience strategy will change to incorporate the changes in consumer behavior driven by the current pandemic.

Understanding your customers can help you deliver a highly prized personalized experience. For this to be possible they also need to be able to understand you.

SOME SUCCESS STORIES

A few examples of how our clients better reach and serve their customers with TextUnited's Multilingual CX solutions

gubelin
E-COMMERCE TRANSLATION

Advanced technology to take the pain (and cost) out of translation huge product catalogues

CRM INTEGRATION

Regardless of what CRM is used, we can integrate and streamline the process

INCREASE CUSTOMER BASE

In niche products, increasing access to new customers whilst satisfying current customers is key

touch
VIDEO DESCRIPTIONS

Allowing your visual content to be better digested and understood is crucial in Touch’s industry

ELEVATED CUSTOMER EXPERIENCE

Truly delivering a multilingual experience to your current and upcoming customer base

API INTEGRATION

Hands-off and easy with a fast API integration

mediashop
PROJECT MANAGEMENT

Our project management team and TMS covered the needs, so MediaShop could focus on core activities

AUTOMATION

We basically take the stress out of constant updates / new information by automating the process for you

SPEED OF TRANSLATIONS

Whilst we don’t compromise on quality, we push for fast turnaround times

ERC
JAVASCRIPT WEBSITES

With our overlay editor, changes can be made in realtime and at low cost

TECHNICAL TRANSLATION

Maintaining quality and consistency is crucial across technical document translation

FAST TURNAROUND

Whilst we don’t compromise on quality, we push for fast turnaround times

GET IN TOUCH

Let one of our experts talk you through the next steps

We want to give you the tools to support your customers as they need it, solve their pains and do this with little effort

BOOK A CHAT
Dorea at TextUnited
ERC
mediashop
touch
gubelin
SOLUTIONS AND PRODUCTS

Modular to your enterprise, flexible to deploy and easy to use, here are some solutions to add to your stack

FAST ONLINE TRANSLATOR

Leverage our advanced, no-strings-attached online translator - guided by humans and supported by machine learning

VOICE OF CUSTOMER TOOL

Know what your customers really think, and break down communication barriers with a realtime, multilingual VoC tool

MULTILINGUAL CHATBOT

Multilingual, realtime and easy to deploy - get answers, feedback and questions from your customers like never before

POLYGLOT CUSTOMER SUPPORT

Customer support done via clever integrations and strong language technology. Transform support to serve all languages

What is Multilingual Customer Experience?

Customer Experience or CX is the sum of several moving parts, and defined differently across industry and companies.

To us as a translation-tech startup, Multilingual CX is the entire perception a customer has of your brand and product you offer - at each stage in their journey - in any language or region, worldwide.

How does it fit?

Customer-facing roles generally hold the onus for making sure customers are happy. 

Realistically however, this onus is enterprise-wide. For this reason we have coupled strong technology with an absolute customer-centric approach so that our solutions can plug crucial gaps between customer facing roles and more operational / internal processes. 

This is about truly satisfying your customers needs - or meeting them before the customer even realises 

How much does this cost?

This is entirely based on what you want, but we run with a modular approach.

Get in touch with us and we will base our costs to fit the needs and budget of your organisation.

Is this a partnership or a product?

We prefer to partner with our clients, supporting their journey and lifecycle with our multilingual CX solutions.

At the end of the day, these are solutions, packaged as products to better serve your customer base.