THE CX REVOLUTION

TIME FOR MULTILINGUAL CUSTOMER EXPERIENCE.

Text United is an API driven localization platform for brands looking to grow internationally.

Our tech stack and language services naturally intersect with the multiple touchpoints that occur during your brand's customers’ digital journey.

multilingual customer experience
SOME QUOTES FROM PEOPLE WE RESPECT

Customer Experience is happening. Multilingual CX is the future...

"The idea that I need to build better relationships has never been more real than it is right now. The fact that you support digital communication in the post-pandemic world is absolutely the right thing at the right time."

“What better way to really connect and understand your customers than by speaking their language? I'm an advocate for providing the utmost quality experience to all stakeholders, not just the customer, and a firm believer that language is a major part of it.”

"The entire customer journey becomes more and more important as businesses increasingly depend on relationships rather than transactions. Retailers that elevate their CX strategy will not only create richer online experiences, but build long-term loyalty with customers."

MULTILINGUAL CX FOR DEVELOPMENT

Development is about driving forward strong, watertight products to satisfy the needs of your customer base

  • AUTOMATION

  • BOTTOM LINE

  • ORGANISATION

  • INTEGRATION

Automated workflows are top of the agenda for most heads in the industry, and we agree...

Decrease deployment times via fast, accurate and most importantly, automated translations - this is a gold standard we work towards. 

The gains of freeing up precious time are massive, and we speak from experience.

No cost is negligible, especially when it comes to the development process

Keeping development within budget is a constant part of the battle. 

Systems that actively address this all-important metric can't be ignored.

 

Real-time, multi-channel and distributed workflows...sound familiar?

If each moving part in the equation can be centralised and ordered, the development process is supercharged. 

This means the process moves faster, saving costs and headaches along the way.

80% of developers we spoke to said that integration capacity is on top of their list

It is crucial to be able to integrate across various platforms or programs, basically streamlining working processes and systems.

Focusing on what needs to be done as opposed to battling with inefficiencies is the name of the game. 

SOME SUCCESS STORIES

A few examples of how our clients better reach and serve their customers with TextUnited's Multilingual CX solutions

infavet
INNOVATION

Via targeted translations, we were able to help Infavet scale their innovative practices

SUSTAINABILITY

The mission of Infavet is of animal welfare and nutrition, thus multilingual marketing and messaging is crucial

LOCALIZATION

Our language experts entered to localize and proofread technical information

murexin
TECHNICAL TRANSLATION

Maintaining quality and consistency is crucial across technical document translation

SPEED OF TRANSLATIONS

Whilst we don’t compromise on quality, we push for fast turnaround times

COST EFFECTIVE

We don’t charge for repetition and you have access to a translation memory system, all working to reduce costs

lindner logo
PROOFREADING

Our expert network of linguists deliver some of the best proof reading services on the market

ELEVATED CUSTOMER EXPERIENCE

Truly delivering a multilingual experience to your current and upcoming customer base

FLEXIBILITY

As your business pivots and adapts, our CX solutions do so also so we stay on the same track

GET IN TOUCH

Let one of our experts talk you through the next steps

We want to give you the tools to streamline your development process so you can focus on what is important

BOOK A CHAT
Dorea at TextUnited
SOLUTIONS AND PRODUCTS

Modular to your enterprise, flexible to deploy and easy to use, here are some solutions to add to your stack

TRANSLATION SYSTEM

Automate, organise and order the translations process with our award-winning Translation Management System

FAST ONLINE TRANSLATOR

Leverage our advanced, no-strings-attached online translator - guided by humans and supported by machine learning

SOFTWARE LOCALIZATION

Agile localization for software, apps and games that drives the process forwards and works for your needs

DESKTOP PUBLISHING SERVICES

Outsource technical and linguistic DTP operations to our expert team, with the click of a button

What is Multilingual Customer Experience?

Customer Experience or CX is the sum of several moving parts, and defined differently across industry and companies.

To us as a translation-tech startup, Multilingual CX is the entire perception a customer has of your brand and product you offer - at each stage in their journey - in any language or region, worldwide.

How does it fit into Technology?

Holding the customer at the forefront of decisions doesn't need to start in support, or customer success. CX is ever-present across different departments, or should be.

Our translation-based solutions are all built with the end customer in mind - regardless of how your business is structured - this is all about people.

How much does this cost?

This is entirely based on what you want, but we run with a modular approach.

Get in touch with us and we will base our costs to fit the needs and budget of your organisation.

Is this a partnership or a product?

We prefer to partner with our clients, supporting their journey and lifecycle with our multilingual CX solutions.

At the end of the day, these are solutions, packaged as products to better serve your customer base.