TIME FOR MULTILINGUAL CUSTOMER EXPERIENCE.
Text United is an API driven localization platform for brands looking to grow internationally.
Our tech stack and language services naturally intersect with the multiple touchpoints that occur during your brand's customers’ digital journey.
Customer Experience is happening. Multilingual CX is the future...
"The idea that I need to build better relationships has never been more real than it is right now. The fact that you support digital communication in the post-pandemic world is absolutely the right thing at the right time."
“What better way to really connect and understand your customers than by speaking their language? I'm an advocate for providing the utmost quality experience to all stakeholders, not just the customer, and a firm believer that language is a major part of it.”
"The entire customer journey becomes more and more important as businesses increasingly depend on relationships rather than transactions. Retailers that elevate their CX strategy will not only create richer online experiences, but build long-term loyalty with customers."
Development is about driving forward strong, watertight products to satisfy the needs of your customer base
Automated workflows are top of the agenda for most heads in the industry, and we agree...
Decrease deployment times via fast, accurate and most importantly, automated translations - this is a gold standard we work towards.
The gains of freeing up precious time are massive, and we speak from experience.
No cost is negligible, especially when it comes to the development process
Keeping development within budget is a constant part of the battle.
Systems that actively address this all-important metric can't be ignored.
Real-time, multi-channel and distributed workflows...sound familiar?
If each moving part in the equation can be centralised and ordered, the development process is supercharged.
This means the process moves faster, saving costs and headaches along the way.
80% of developers we spoke to said that integration capacity is on top of their list
It is crucial to be able to integrate across various platforms or programs, basically streamlining working processes and systems.
Focusing on what needs to be done as opposed to battling with inefficiencies is the name of the game.
A few examples of how our clients better reach and serve their customers with TextUnited's Multilingual CX solutions
Via targeted translations, we were able to help Infavet scale their innovative practices
The mission of Infavet is of animal welfare and nutrition, thus multilingual marketing and messaging is crucial
Our language experts entered to localize and proofread technical information
Maintaining quality and consistency is crucial across technical document translation
SPEED OF TRANSLATIONS
Whilst we don’t compromise on quality, we push for fast turnaround times
We don’t charge for repetition and you have access to a translation memory system, all working to reduce costs
Our expert network of linguists deliver some of the best proof reading services on the market
ELEVATED CUSTOMER EXPERIENCE
Truly delivering a multilingual experience to your current and upcoming customer base
As your business pivots and adapts, our CX solutions do so also so we stay on the same track
Let one of our experts talk you through the next steps
We want to give you the tools to streamline your development process so you can focus on what is important
Modular to your enterprise, flexible to deploy and easy to use, here are some solutions to add to your stack
What is Multilingual Customer Experience?
Customer Experience or CX is the sum of several moving parts, and defined differently across industry and companies.
To us as a translation-tech startup, Multilingual CX is the entire perception a customer has of your brand and product you offer - at each stage in their journey - in any language or region, worldwide.
How does it fit into Technology?
Holding the customer at the forefront of decisions doesn't need to start in support, or customer success. CX is ever-present across different departments, or should be.
Our translation-based solutions are all built with the end customer in mind - regardless of how your business is structured - this is all about people.
How much does this cost?
This is entirely based on what you want, but we run with a modular approach.
Get in touch with us and we will base our costs to fit the needs and budget of your organisation.
Is this a partnership or a product?
We prefer to partner with our clients, supporting their journey and lifecycle with our multilingual CX solutions.
At the end of the day, these are solutions, packaged as products to better serve your customer base.