THE CX REVOLUTION

TIME FOR MULTILINGUAL CUSTOMER EXPERIENCE.

Text United is an API driven localization platform for brands looking to grow internationally.

Our tech stack and language services naturally intersect with the multiple touchpoints that occur during your brand's customers’ digital journey.

multilingual customer experience
SOME QUOTES FROM PEOPLE WE RESPECT

Customer Experience is happening. Multilingual CX is the future...

"The idea that I need to build better relationships has never been more real than it is right now. The fact that you support digital communication in the post-pandemic world is absolutely the right thing at the right time."

“What better way to really connect and understand your customers than by speaking their language? I'm an advocate for providing the utmost quality experience to all stakeholders, not just the customer, and a firm believer that language is a major part of it.”

"The entire customer journey becomes more and more important as businesses increasingly depend on relationships rather than transactions. Retailers that elevate their CX strategy will not only create richer online experiences, but build long-term loyalty with customers."

MULTILINGUAL CX FOR MARKETERS

It's the job of Marketing to engage in the most accurate and authentic way possible, often as the first point of contact a consumer has with a company.

  • Consumer PR

  • Website

  • SEO

  • Social Media

60% of millennials demand brands to be consistent across all channels. Adoption starts at home.

Consumer PR and Marketing often find themselves incorrectly interchanged as terms.  But where Marketing is about increasing revenue, Consumer PR is about consolidating and increasing reputation and brand awareness.

Omni-channel consistency is where brands rise and fall and a unified message needs to be multilinguistically consistent too. From customers to employees and key stakeholders; consistency reigns supreme.

From internal documentation to external content, maintaining accuracy in translation and localization gives you authenticity across borders.

 

75% of consumers in non-English speaking countries are more likely to purchase from websites in their native language.

60% say they shop exclusively on native-language websites. We take for granted that English is so widely spoken and still the de facto lingua franca of the internet. 

Cultivating the path of least resistance starts by allowing your customers to explore in the language that they are most comfortable and confident in. 

More than 70% of the world’s online population does not search in English when using search engines to find products or services.

If consumers prefer to shop in their native language, what makes you think they don't search in it too?

A translated website is only as good as the translated search terms that allow it to be found. The French don't search for 'coats', they search for 'manteaux'.

Translating and localizing your SEO terms will vastly increase your visibility in a target market.

80% of US Hispanics surveyed said seeing ads in Spanish versus English significantly increases their interest in purchasing products.

We live in the age of social media. Its traction and conversion rate is undeniable. Understanding your market and the platforms its consumers utilizing is imperative. You won't have much luck trying to advertise on Facebook in China.

Social media isn't one-size-fits-all. Content needs to be tailored to be market-specific. Translation is a great place to start but localization means you are hitting the right notes culturally too.

SOME SUCCESS STORIES

A few examples of how our clients better reach and serve their customers with TextUnited's Multilingual CX solutions

1m30logo
FLEXIBILITY

As your business pivots and adapts, our CX solutions do so also so we stay on the same track

MODULAR 

Customized to your use case, the solutions work differently for different projects

WORDPRESS PLUGIN

Via our integration with WordPress, we are able to take 100s of hours and cost out of the process

FashionHero
API INTEGRATION

Hands-off and easy with a fast API integration

INCREASING AWARENESS 

With FMCGs, its about meeting customers in their language, at the right time and in the right place

REACH & EXPERIENCE

People are smart and empathetic by nature - incorporate this into your experience design

itma-services-vector-logo
MASSIVE WORD COUNT

Our system is able to deal with high numbers across 100s of languages at speed

REPETITION DETECTION

There are bound to be repeated words - we will take care of this to drive down the cost

TRANSLATION MEMORY

Access your very own database of past and similar translations so that future work can be streamlined

Marco Beverage
JAVASCRIPT WEBSITES

With our overlay editor, changes can be made in realtime and at low cost

CONTINUITY

With many customer-centric products, keeping the quality, style and flow of the message is of upmost importance

SPEED OF TRANSLATIONS

Whilst we don’t compromise on quality, we push for fast turnaround times

GET IN TOUCH

Let one of our experts talk you through the next steps

We want to give you the tools to support your customers as they need it, solve their pains and do this with little effort

BOOK A CHAT
Dorea at TextUnited
Marco Beverage
ITMA
FashionHero
1m30logo
SOLUTIONS AND PRODUCTS

Modular to your enterprise, flexible to deploy and easy to use, here are some solutions to add to your marketing stack

CUSTOMER FEEDBACK & REVIEWS

Multilingual surveys, questionnaires, review translation and document translation to improve retention and customer loyalty

MULTILINGUAL SEO

The all important metric of being found online. Why not expand your capabilities across new languages and regions?

TRANSCREATION

Experts in language & theme combinations to accelerate your content creation and ultimately brand strength

VOICE OF CUSTOMER TOOL

Know what your customers really think, and break down communication barriers with a realtime, multilingual VoC tool

What is Multilingual Customer Experience?

Customer Experience or CX is the sum of several moving parts, and defined differently across industry and companies.

To us as a translation-tech startup, Multilingual CX is the entire perception a customer has of your brand and product you offer - at each stage in their journey - in any language or region, worldwide.

How does it fit into Marketing?

Customer-facing roles generally hold the onus for making sure customers are happy. 

Realistically however, this onus is enterprise-wide. For this reason we have coupled strong technology with an absolute customer-centric approach so that our solutions can plug crucial gaps between customer facing roles and more operational / internal processes. 

Get your values, mission and products in front of more people in the most accessible and authentic way possible

How much does this cost?

This is entirely based on what you want, but we run with a modular approach.

Get in touch with us and we will base our costs to fit the needs and budget of your organisation.

Is this a partnership or a product?

We prefer to partner with our clients, supporting their journey and lifecycle with our multilingual CX solutions.

At the end of the day, these are solutions, packaged as products to better serve your customer base.